This message usually means the Amazon Seller account you’re trying to connect is already linked to another Tactical Arbitrage account.
This can happen if you used Tactical Arbitrage before with a different email address, if someone else on your team connected the Seller account, or if a VA, employee, or business partner set it up in the past.
Because Amazon authorization gives Tactical Arbitrage access to Seller account data used for your searches, the connection cannot be moved to a different account automatically. Our support team will need to review the account first.
Try checking whether you still have access to the older Tactical Arbitrage account. This may be under a personal email, business email, partner email, or employee email. If you can access it, go to Settings > Amazon Authorization and check which region is connected.
If you cannot access the old account, contact support from the Help Center or in-app Messenger. To help us review it faster, include:
Your current Tactical Arbitrage account email
The Amazon region you’re trying to connect
A screenshot of the full error message
The old Tactical Arbitrage account email, if you know it
After support reviews the connection, go back to Settings > Amazon Authorization, choose the correct region, and complete the Amazon authorization flow again.
When the connection is working, click Test The Connection. You should see the green Correctly Connected message.
